-- Predefined (canned) ticket replies, grouped in categories (WHMCS tblticketpredefinedcats / replies).
CREATE TABLE ticket_predefined_cats (
  id INT UNSIGNED NOT NULL AUTO_INCREMENT PRIMARY KEY,
  parent_id INT UNSIGNED NOT NULL DEFAULT 0,
  name VARCHAR(190) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci AUTO_INCREMENT=1000;

CREATE TABLE ticket_predefined (
  id INT UNSIGNED NOT NULL AUTO_INCREMENT PRIMARY KEY,
  cat_id INT UNSIGNED NOT NULL DEFAULT 0,
  name VARCHAR(190) NOT NULL,
  reply MEDIUMTEXT NOT NULL,
  KEY cat (cat_id)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci AUTO_INCREMENT=1000;